Refund policy

Lunakit Return & Refund Policy

Fast • Fair • Customer-Focused

At Lunakit, your satisfaction is at the heart of everything we do. We want you to feel confident and supported every time you shop with us. Our Return & Refund Policy is designed to be simple, transparent, and reassuring — so you always know exactly what to expect.

1. Eligibility for Returns

We accept returns on most items within 30 days from the delivery date.

Items must be:
✔ Unworn
✔ Unwashed
✔ Free of perfume, makeup, or damage
✔ In original condition with tags attached
✔ In original packaging (if applicable)

Non-returnable items:
For hygiene and safety reasons, certain items cannot be returned:

  • Intimate apparel (underwear, bodysuits, lingerie)

  • Jewelry (earrings)

  • Final clearance items marked as “Non-Returnable”

If an item cannot be returned, it will be clearly labeled on the product page.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or not as described, don’t worry — we’ll make it right quickly and at no cost to you.

Simply contact us within 48 hours of delivery with:

  • Your order number

  • A photo of the issue

  • A brief description

We will offer one of the following solutions:

  • A free replacement

  • A gift card

  • A refund, depending on availability and the situation

Your peace of mind comes first.

3. How to Start a Return

To request a return, just email our support team:

📩 support@lunakit.co
Subject: Return Request – [Order Number]

Our team will reply within 24–48 hours with the next steps and a return address.

4. Return Shipping

  • Return shipping costs are the responsibility of the customer (unless the item arrived damaged or incorrect).

  • We recommend using a tracked service to ensure safe delivery back to us.

5. Refund Processing

Once your return is received and inspected, your refund will be:

  • Approved → Processed to your original payment method

  • Processing time → 5–7 business days depending on your bank

If the item is not returned in its original condition, a partial refund may apply.

6. Exchanges

Want the same item in a different size or color?
Yes — we offer simple exchanges, subject to availability.
Just email us and we’ll guide you through the process.

7. Order Cancellation

Orders may be canceled within 2 hours of purchase as long as they have not been processed or shipped.
Once the order is on its way, it cannot be canceled.

8. Our Commitment to You

At Lunakit, we understand how important it is to shop with confidence — especially online.
That’s why we’re committed to:

✨ Clear, fair return guidelines
✨ Responsive customer support
✨ Quick resolutions
✨ Hassle-free communication
✨ A smooth, stress-free shopping experience

If you ever have a question or concern, our team is always here to help.

Need Assistance?

We’re always one message away.

📩 support@lunakit.co

Thank you for choosing Lunakit — where style, quality, and customer care come together.